“Expected Packages” is a feature where you can tell us about your purchases that will be shipped to our facility. It’s important to notify our team in case your packages go missing or are misplaced.

There are two methods to submit your Expected Packages. The first is through the Dashboard, whereas another one is by going to the Expected Packages page.

Method 1 (Dashboard)

1. Login to your account
2. On the Expected Packages section, click “New Package”
3. Fill out the form and click “Add Package” to submit
4. Our team will be notified and be ready to receive your packages

Method 2 (Expected Packages)

1. Login to your account
2. Go to “Expected Packages”
3. Click “Add Package”
4. Fill out the form and click “Add Package” to submit
5. Our team will be notified and be ready to receive your packages

If you have not received the tracking number yet, no worries. You can edit the submission later on once you get the tracking number from the merchant. If you made a mistake with the submission, you can delete it as well.