By using ExairaShippin.com website (referred to as “ExairaShippin.com” or the “Site”) or opening a new account with Exaira.com, you (“you” or “Customer”) are agreeing to be bound by the following Terms and Conditions (“Terms of Service”). This Terms of Service is a legal agreement (“Agreement”) between you and Exaira.com, a wholly-owned subsidiary of Exaira Global (M) Sdn Bhd (“Exaira” or “us”). We reserve the right to change or modify the Terms of Service as needed or required by law from time to time without notice. It is your responsibility to review this Terms of Service periodically. By continuing to access or use ExairaShippin.com after any such modifications, you agree to be bound by the terms of the amended Agreement.

All services provided by Exaira Shippin’ are described in our Site and they are referred to in this Agreement as “Services”. Any new features that enhance or amplify the current Services, including the release of new resources and tools, shall be subject to these Terms of Service. Continued use of the Service after any changes shall constitute your consent to such changes. As a condition of your use of ExairaShippin.com and its Services, you represent and warrant to Exaira Shippin’ that you will not use this Site or the Services for any purpose that is unlawful, illegal, unauthorized, immoral or prohibited by these terms and conditions.

While we will use reasonable efforts to include accurate, complete and up-to-date information on the Site, we make no warranties or representations as to the accuracy, timeliness or completeness of any information or Services found on ExairaShippin.com. We do not warrant that this Site will always be accessible, uninterrupted, timely, error-free or free from computer viruses or other invasive or damaging code and plugins or that this website will not be affected by any inability to obtain or shortage of necessary materials, equipment facilities, power or telecommunications, lack of telecommunications equipment or facilities, and failure of information technology or telecommunications equipment or facilities.

Please read carefully the entire terms and conditions before you use ExairaShippin.com. If you do not agree to all the terms and conditions in this Agreement, you may not use ExairaShippin.com and our Services. Violation of any of the terms will result in the suspension or termination of your Account, depending on the terms and situation. By using the site, you are deemed to have read and accepted these terms and conditions.


You agree to comply with the following guidelines when using this Site:

  • You may not harass, abuse, threaten, defame, stalk or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
    1. You may not post, publish, distribute, advertise, disseminate, or upload any infringing, obscene, defamatory, indecent, offensive, abusive, inflammatory, objectionable, or unlawful material or information.
    2. You may not post, publish, distribute, advertise, disseminate, or upload any information that may infringe any trademark, patent, trade secret, copyright, or other intellectual property rights (or any rights to privacy and publicity) of any other person or entity.
    3. You may not post, publish, distribute, advertise, disseminate, or upload files that contain viruses, Trojan horses, worms, corrupted files, or any other similar malicious or harmful software, code, plugins, or programs that may damage the operation of another’s computer, our server or the Site.
  • You may not modify or delete any author attributions, legal notices or proprietary designations or labels in any information that is posted, published, distributed, advertised, disseminated, or uploaded.
  • You may not falsify the origin or source of information or material posted, published, distributed, advertised, disseminated, or uploaded.
  • You may not impersonate any person or entity (including Exaira or its employee or agent), or falsely state or otherwise misrepresent your affiliation with a person or entity.
  • You may not download any material or information posted, published, distributed, disseminated, or uploaded by another user that you know, or reasonably should know, cannot be legally distributed in such manner.
    1. You may not provide Personal Information, as that term is defined in the Privacy Policy, of another person without his or her express permission.
    2. You may not provide Personal Information, as that term is defined in the Privacy Policy, of individuals under the age of 13.
  • You may not access or attempt to access ExairaShippin.com’s information technology systems, environments, networks, files, data or accounts to which express authorization has not been obtained, or log into a server that you are not authorized to access.
  • You may not attempt to evade or subvert system or network security mechanisms or probe the security of any system, network, or account associated or used in conjunction with the Site.
    1. You may not use the Site in any manner that could disable, overburden, damage, or impair the Site or interfere with any other person’s use of the Site, including their ability to engage in real-time activities through the Site.
    2. You may not use any manual process to monitor or copy any of the material on the Site or for any other unauthorized purpose without our prior written consent.
    3. You may not use any robot, spider, or other automatic devices, process, or means to access the Site for any purpose, including monitoring or copying any of the material on the Site.
    4. You may not use any device, software, or routine that interferes with the proper working of the Site.
    5. You may not attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
  • Please do not post any Personal Information on publicly accessible areas of the Site as that term is defined in the Privacy Policy. If you elect to post any information to publicly-accessible areas of the Site, you hereby grant to Exaira.com an irrevocable, perpetual, worldwide, fully-paid-up, and royalty-free to use, reproduce, copy, modify, publish, distribute, perform, display, and create derivative works from such information for any reason whatsoever.


Account & Registration
  • Before you register and use our Services, you must read, agree and accept all of the Terms and Conditions and Privacy Policy, which includes those terms of use expressly in this Agreement and those incorporated by reference.
  • You must be 18 years old or older to register and use the Services. Our Services are not available to persons under the age of 18.
  • You must be a human to use our Services. Accounts registered by “bots” or other automated methods are not permitted and those accounts will be terminated without advance notice.
  • If you are registering on behalf of a business entity, you represent that you have the authority to bind the entity to this Agreement.
  • You or a legal entity, including a business entity, may not create and maintain more than one account. If Exaira Shippin’ has reasonable grounds to suspect that you or a legal entity created and maintained more than one account, we have the right to suspend or terminate your access and refuse you any and all use of the Services and the Site.
  • You are responsible for maintaining and safeguarding the security of your account and password. You agree not to disclose your password and your personal information on Exaira.com to any third party. You agree to take sole responsibility for any actions or activities under your password and personal information, whether or not you have authorized such activities or actions. You will immediately notify ExairaShippin.com of any unauthorized use of your password and personal information. Exaira Shippin’ cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
Account Verification
  • You agree to comply with our security verification process. Upon successful registration, you will have to verify your email address. We will send you a verification email to your email inbox and you will have to verify your email address by following the given instructions in the email. You are not permitted to log in to your Account until you have successfully completed the verification process.
  • You must provide your legal full name, a valid email address, and any other information requested in order to complete the registration process. You must agree to maintain and update the information about yourself to keep it accurate, true, current and complete. If you provide any information that is inaccurate, untrue, not current and incomplete, or we suspect that the information you have provided is inaccurate, untrue, not current or incomplete, Exaira Shippin’ has the right to suspend or terminate your access or account.

Retention of Customer Information
  • We retain information about customers as necessary for business purposes and as required by government regulation. For example, we retain information about packages, including names and addresses, so that we can provide proof of delivery information and to process claim requests. We carefully dispose of records and delete information when retention periods expire. Your personal information will not be stored for longer than is necessary to achieve the purpose. Our retention policies reflect local statute of limitation periods, law enforcement obligations, and national statutory obligations of Exaira.
How We Use The Information We Collect

We use Personal and non-Personal information:

  • To determine how much traffic the Website receives, to statistically analyze Website usage, to diagnose technical and service problems, to improve Website content, to customize the Website’s content, layout and services, and to otherwise provide the Website to you and other users;
  • To process payments and complete transactions;
  • To provide you with information regarding transactions or to otherwise contact you regarding administrative notice and communications related to your use of the Website;
  • To send an initial, one-time greeting, to send you notices with respect to receiving and shipping your packages, to occasionally email you notifications of any announcements at ExairaShippin.com, and to send newsletters or special offers to members if you have requested that service;
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
  • To fulfill the purpose for which you provide it;
  • To comply with applicable legal requirements and our policies;
  • As otherwise may be disclosed at the point of collection; and
  • For any other purpose with your consent.

Exaira Shippin’ will not use your personal information for any purpose other than providing our Services to you. Your personal information will never be sold to another party or entity. We may send occasional informational emails regarding our Services. You can opt-out of these emails by clicking the unsubscribe link or button on those emails that were sent out to you.

Dormant Account
  • Accounts with inactivity of greater than 2 years will be deemed dormant or abandoned. Account balances for dormant or abandoned accounts will be forfeited and your account closed. We will close the dormant account on your behalf. If you have an outstanding balance with us, you will be notified through email and you must pay the balances to us within 2 weeks after we have closed your Account. A legal action will be taken if you refuse to follow this Agreement.
Fraud Prevention
  • Exaira Shippin’ is continually working to prevent any type of fraudulent activity. We leverage tools to prevent payment fraud, various industry standards to protect your account information and at any time, update your methods and tools. We also require that all items you send to our facilities have been purchased by you and paid for in full. If we are notified that fraudulent activity has been detected in any fashion, we reserve the right to refuse shipment until such time the seller has verified the transportation or as we otherwise determine in our sole discretion. Please send any suspected fraud inquiries to support@exaira.com (Mail to : support@exaira.com) with Attn: Fraud Alert in the subject line.


  • The costs for the Services are listed on the Site at https://www.exaira.com/pricing/. They are subject to change from time to time at our discretion.
  • All payments will be calculated in US Dollars (USD) before they will be converted into Malaysia Ringgit (MYR). All final payments can be made in Malaysia Ringgit or US Dollars. The conversion rate will be stated on your invoice.
  • You must make payments via your own account and use only payment methods owned by you. You may not make payments using accounts owned by others. We reserve the right to terminate your account or limit your account access until such discrepancy is corrected.
  • Any deposit payments will be applied to your Account when they are received by us. We will only proceed with the requested Services once we have received the payments.
  • All service fees will be applied to your account at the time services are performed by us. We will collect payment for all shipping costs in addition to all outstanding service fees at the time you request shipment of your items. You can make final payments to us before the invoice due date. Your items cannot be shipped until the full payment has been made.
  • Customers from Malaysia who are paying in MYR can do bank transfer through ToyyibPay. Customers from the US who are paying in USD can use US Paypal and US Venmo as the payment method. 
  • Service fees for correctly executed services are non-refundable except at our discretion.
  • We reserve the right to change prices for any service provided by us without advance notice.
  • Customer is responsible for reviewing all charges from Exaira. Any suspected discrepancies in billing must be reported to us within 30 days of the billing date. After 30 days, no charges are refundable.
  • We will advise you of the actual cost of duties, taxes and international shipping/handling and seek your instructions for shipping or storage of the packages once after we received the packages. We will not accept parcels or packages delivered on a COD (Cash-on-delivery) basis.


  • Upon completing registration and email verification, you will be given U.S. shipping addresses for which you may then provide to the online sellers or merchants as a delivery address (“U.S. Shipping Address”) when making purchases. You must use the given full name and full address at checkout when ordering any items for delivery to our logistic partner’s warehouse (“Warehouse” or “Facility”). 
  • No Packages will be shipped until all shipping charges and storage costs (if any) have been paid in addition all applicable documentation has been approved. Exaira Shippin’ will not ship your packages to another reshipping company or freight forwarder.
  • Exaira Shippin’ is not responsible for the actual shipping carrier services chosen by the customer (FedEx,USPS etc.) Customers are subject to all terms and conditions of selected shipping service (USPS, FedEx, etc). Customers are responsible for ensuring that the package can be shipped due to its size and volume. Any problem with a received package must be reported within 7 days of delivery. Exaira Shippin’ is not responsible for any delays by carriers. 
  • For Super Saver plan customers, you will then be given a U.S. Shipping Address in Ankeny, Iowa where our facility is located. 
  • You authorize us to accept delivery of packages or items at the U.S. Shipping Address on your behalf and appoint us as your freight forwarders or agents to ship the packages or items to the address designated by the Customer (“Shipment Address”) in accordance with these Terms and Conditions. Exaira Shippin’ has the right to open and inspect your packages without prior notice.
  • In spite of any provisions in these Terms and Conditions, we reserve the right at all times to refuse or decline to accept delivery of any purchases or packages or consolidation or return of any items as we deem appropriate in our absolute discretion and without attributing any reason thereto.
  • You are advised to fill out the Expected Packages details to us once you have made a purchase online. Expected Packages is used to identify the incoming packages to the Warehouse or the given address.
  • Each package sent to the Facility must be addressed correctly. The given full name and full address must be written on each package. If a package arrives with an incomplete or incorrect address (for example missing suite number or misspelled name), Exaira Shippin’ will try to determine whom it belongs to by looking at the submitted Expected Packages. If the owner of the package cannot be identified or did not submit the Expected Packages, the package will be disposed of at the sole discretion of Exaira.
  • We are not responsible for items missing a consolidated package without proof that the missing item was received by us. Correspondingly, we strongly urge you to submit a special request for us to check and photograph the contents of each package upon arrival to allow you to confirm that all expected items are accounted for. All photo requests need to be requested prior to consolidation. 
  • You are responsible for ensuring that items delivered to the Warehouse do not exceed the specified limits or maximum weight and dimensions. The weight of the items for Economy and Standard plans must not exceed 50 lbs (23 kg) and the linear dimension (total of Length + Width + Height) must not be greater than 80 inches (203 cm). Some large items may be impossible to ship using our shipping methods except our Super Saver plan. Oversized packages are required to be divided, reduced, disposed of or returned to the vendor if such packages are beyond the limits of our carriers. You will be solely responsible for any additional shipping charges or penalties billed to us by the carriers.
  • You are solely responsible for communicating with sellers of items delivered to our Warehouse. However, we offer a simple mediation service for a fee of $2.50 per incident. If you elect to use our mediation service, we will communicate with you to establish all details of the inquiry, then contact the seller on your behalf to discuss resolution options.
  • Our obligations and Services begin when your packages or items are physically delivered to the Warehouse at the specified U.S. address on your Account. We are not responsible for items that are not delivered to the Warehouse for any reason. 
  • All incoming packages at our US addresses will be charged $2.00 per package. This will appear in your invoice as incoming package handling. All your incoming packages will be logged into the portal system and you may be able to view the package details and general inspection report. This charge is waived for all Shop4Me orders.
  • All packages must be sent to our U.S. Shipping Address. If there is a requirement to pick up your items or packages from the courier center or stores, there will be an additional fee starting at $15.00/trip, maximum of 15 packages per trip, within a 10-mile radius from the Ankeny facility. You must provide all the information to us for the pick up event such as type of items, the pickup location and tracking numbers.
  • Our Services are limited to handling, purchasing, returning, storage and shipment of your packages or items. All purchased items made by you are solely your property and the condition of those items is solely your responsibility. Any problems related to your items’ condition at the time of delivery to our logistic partner’s warehouse are solely between you and the merchant of the items if you made the purchases.
  • Upon request, Exaira Shippin’ will open and take detailed photograph the contents of a package, allowing you to confirm the merchandise is correct and in good condition before requesting to ship the package out at an additional cost of $4.00 per package.
  • You will receive 30 calendar days of free storage in the USA. If a package needs to be stored longer than the allotted time, you may purchase up to 15 days of storage fee for $12.00. If you do not purchase the extra days when your package storage time expires, your account will be billed a storage fee at a rate $1.00 per day. 
  • If a package is consolidated or combined with another package, the storage limit will be based on the date of the oldest or first package arrival. We will not reset the storage time when adding a package to a consolidated package.
Abandoned Packages 
  • All packages or items will be considered abandoned if not shipped within 60 calendar days in the US or if not claimed or fully paid within 30 calendar days in Malaysia and they will be disposed of immediately.
  • Packages that have been packed but not shipped or fully paid within 7 calendar days will be billed a storage fee at a rate of $2.00 per day. After 30 days, the packages will be considered abandoned and will be disposed of immediately.


  • We use standard U.S. units of measurement (i.e. pounds (lbs) and inches (in)). We may from time to time offer the equivalent measurements in metric units (i.e. kilogram (kg) and centimeter (cm)) for your convenience. However, the U.S. unit of measurement is used for all calculations.
  • Exaira’s customers mainly use our Services only for packages and not for forwarding of letters, magazines, catalogs or items received by the U.S. Mail. Our default procedure is to discard or dispose of all mail that we receive because there are special requirements and handling for receiving and forwarding the U.S. Mail.
  • We will prepare your items for shipment upon your request. Our standard packaging service includes a shipping box and shipping tape. Packing options for extra protection and additional safety, such as bubble wrap or stretch wrap, void fill and fragile stickers are available at extra cost. These options will be presented to you for selection at the time you submit your Pack Now request on the Incoming page. Any fees for extra packing options will be billed to your account at the time they are performed and the fees are not refundable once billed.
  • After we receive your request to ship, we will pack the requested items. You can cancel a pack request after submitting it by contacting us directly. If the pack request has been executed prior to your cancellation request, your account will be billed a fee of $5.00. If the pack request has not been executed, you will not be billed.
  • Exaira ships only by the shipping methods offered shown on the Pricing page of ExairaShippin.com. Exaira is not responsible for the actual shipping service that is chosen by you. All terms and conditions of the selected shipping service (FedEx, USPS etc.) apply to you. You are responsible for assuring that the shipping of your package is not restricted by its contents, size or volume. 
  • We reserve the right to reject pack requests that cannot be completed due to inadequate documentation, physical size limits, noncompliance with Exaira or carriers terms, or any other applicable cause at our discretion. We will inform you of the reason for cancellation and present you with options for resolving the situation.
  • Exaira may provide estimated delivery timeframes for your convenience. These are general estimates based on average times, and not guarantees. Some shipments may be delivered outside of these estimates. Keep in mind, shipping speed is not guaranteed, and there is no compensation for shipping delays or delivery timing.
Inspection of Packages
  • Exaira has the right (upon receipt, during storage, or in preparing for export shipment) to open and inspect any package, or part thereof, for security purposes and to verify compliance with export and import laws and to confirm the product description and other information you supply, without prior notice and without liability to you.
  • We have no duty or responsibility to inspect packages for non-obvious damage or breakage, and we do not accept responsibility for the accuracy of product descriptions and other information provided by you.
  • You are suggested to request for a detailed inspection so if there were to be any damage, we can return it on your behalf. The charge for the detailed inspection with several photos is $4.00/package.
Loss or damage products
  • Exaira will not be liable for Products lost or damaged in transit from the merchant to any of the Exaira facilities. We reserve the right to refuse delivery, upon inspection of the outside of the package, it is obvious that the product is damaged or incomplete. In such a case, we will return the product to the sender and will notify you. 
  • We can return items to the merchant or seller within the United States at your request in accordance with the merchant’s return policy especially for items that arrive damaged or received incorrect orders. You are responsible for all shipping costs associated with your return shipment plus a $2.50 return processing fee for every shipment we ship on your behalf. Any required Return Merchandise Authorization (RMA) documents or prepaid return shipping labels should be submitted to us for use on your return shipment.
Package refused/ Return to sender
  • We are not able to refuse receipt of packages from carriers. Packages can be returned to vendors after they are processed into your account via a special request which has a nominal fee. 
  • Packages requested for return to the merchant or seller within the United States due to other reasons than damaged items or received incorrect order, you are responsible for all shipping costs associated with your return shipment plus a $5.00 return processing fee for every shipment we ship on your behalf. This includes several reasons such as asking for refund, change order, items no longer needed, items not match description, items that did not meet expectations, mistakes during ordering. Any required Return Merchandise Authorization (RMA) documents or prepaid return shipping labels should be submitted to us for use on your return shipment.
  • For shipment arrived at its final destination and has been delivered to you, we can arrange for the return to the merchant or seller back to the United States with additional international shipping fees based on the dimensional weight of the package. It is strongly recommended that you check our package condition report during incoming at our US address or request a detailed inspection before we pack them for international shipping. However, for this situation, it is possible that the return policy may have ended and you need to check with your merchant or seller for the refund.
Oversized Packages
  • Oversized packages are any package over the size or weight limits set forth by the specified carrier. Oversized packages are required to be divided, reduced, disposed or returned to the sender if such packages are beyond the limits of the measurements.
Terms of carriage 
  • Exaira Shippin’ can combine, merge, split, and under certain circumstances change the packaging of your merchandise. Therefore, you consent Exaira Shippin’ to make the necessary packing arrangements for your parcels, in order to optimize their delivery to your shipment address.
  • You appoint Exaira Shippin’ to act as your agent to manage all export, import and Customs clearance procedures and to ensure that Customs duties and taxes are paid to the relevant Customs and tax authorities. Exaira Shippin’ will perform these functions based on the information or invoice you provide and, accordingly, Exaira Shippin’ will not be responsible or liable for any additional duties or taxes that are assessed if the information you provide to us is inaccurate or incorrect.
  • All air shipping will be calculated based on the volumetric weight or actual weight, whichever is higher. Volumetric weight is calculated by multiplying the length by width and by height in inches of the package and dividing by the current divider ratio stated on the shipping page. The divider ratio that will be used is 139.
  • An accurate description of the contents of your package, and its value, is necessary for compliance with export and import laws. You are solely responsible for the correctness and accuracy of all information you provide to Exaira Shippin’ regarding the contents of your package and the value. You agree to indemnify and hold Exaira Shippin’ harmless from any liability for any under-declaration of value or other misrepresentations you might make. You acknowledge that:
      • Packages may be inspected at any time by export and import authorities. Packages with misleading product descriptions or under-declared valuations may be delayed by the relevant Customs authorities, who may dispute and correct the declaration – in which case, you might possibly have to pay additional duty, fines or penalties.
      • Assuming you have provided accurate information for the Duty Customs and Customs does not dispute the value, the amount of tax and duty actually charged by Malaysian  Customs authority may differ from the amount you paid us.

        Tax and duty are based on the “dutiable value” of the goods. We calculate the tax and duty as accurately as we can, after your package is inspected, weighed and measured, and ready for dispatch at our export facility. You pay us those calculated amounts of tax and duty, along with our shipping charge, when you release your shipment. Your Exaira Shippin’ invoice includes a breakdown of the shipping charge, tax, and duty.


  • Your final cost will include applicable Malaysia government-mandated clearance fees in addition to duty, tax, shipping, and fuel surcharges if applicable.
  • You are responsible for payment of all actual international shipping and handling charges, even if they differ from the original estimated cost.
Import Permit
  • Some items need to have import permission from related government agencies before they can be released by the Royal Malaysian Customs Department.
  • Please review the resources below, or contact us to confirm you can legally ship an item to Malaysia. You are advised to contact Exaira Shippin’ personnel in advance before making purchases as Exara Shippin’ Will not be reliable the delay, costs, or  issues related to the Customs clearance process. 
  • Limited items have reduced shipping options on quantity, limited to personal use only and may require special documentation or have extra fees associated with them.
  • Customers are advised to purchase insurance during the checkout. If the sender did not insure his parcel, in the event when the entire parcel or any part of the parcel thereof has been lost or damaged during the transportation.
  • Customers are responsible to ensure insurance is purchased for posting out any item with correct value as per purchase invoice.
  • No further insurance can be purchased or accepted upon full payment of shipment fee or once delivery commenced.
  • Customers who purchase the insurance by Exaira Shippin’ must completely and accurately declare the contents and value of the insured item. Exaira Shippin’  shall not be responsible for any claim or freight charges or any other costs for, including but not limited to, any false, misrepresentation, inconsistent, misleading, illegal, incomplete and/or complex statement.
  • Customers are encouraged to request for detailed inspection on incoming packages to avoid any damage. If you do not want to purchase our insurance you are responsible for the damage when it arrives in Malaysia. 
  • Exaira Shippin’ will not be responsible for the insurance claim if the contents and value of the item conflict with the declared value. Any damage or loss to the content or part of the item so insured by the insurance shall be limited to any value determined by Exaira Shippin’. 
  • Insurance coverage of such purchases does not serve as a guarantee that the shipment is free from damage or guarantee of compensation; such insurance coverage shall only affect / vary the total amount of compensation.


Shop4Me Service
  • Shop4Me service serves to fulfill your personal shopping requests from any stores in the USA, including online, outlet and brick-and-mortar stores by providing the shopping assistance based on your preferences. Basically, we can assist you to purchase products or items in the U.S. on your behalf for delivery to our Facilities.
  • However, we are not responsible for the quality of the goods, delivery issues, warranties, back up orders etc. Exaira is not responsible if the purchase cannot be made for any reason.
  • All Shop4Me purchases will be delivered to Exaira addresses only, depending on the shipping plan. Requests for delivery Shop4Me items to addresses other than Exaira addresses will be denied.
  • The processing fee for this service will be $4.50 plus commission 6.5% of the total purchased costs including local sales tax of the order. This fee will be capped at $100 per Shop4Me request. This is equivalent to a total purchase cost for more than $1,470.  
  • For all Shop4Me orders amounting up to $150, Exaira will only proceed with the purchase after receiving a minimum deposit of RM200. A final invoice will be issued for the remaining amount due including the shipping charges to your account.
  • For all Shop4Me orders amounting more than $150, an invoice on the Shop4Me purchase will be issued to your account, which excludes the shipping charges and other additional service fees. A full payment is required, however if you wish to pay in installment, Exaira will only purchase the items based on the received payment. 
  • In certain cases, some stores do not deliver orders to our Facilities and we can arrange for pick-up service at an additional cost of $15 per trip.
  • You are responsible for submitting the Shop4Me Request Form to provide us all optional details, including sizes, colors, capacities, desired features, etc. We will then purchase only items that are matching exactly those that you have requested. If we cannot determine the correct configuration, we will not complete the purchase as well until we have confirmed the details of the items that you wish to purchase.
  • We will not complete the purchase if we do not receive the deposit payment. 
  • Infrequently, the price of the products or items may change between the time we receive your request and the time we attempt to purchase on your behalf. If the price of requested items at the time we attempt to purchase is higher than the price expected, we will not purchase the items without confirmation from you. If the price of requested items at the time we attempt to purchase is lower than the price expected, your Account will be billed for the lower amount.
  • If you would like to return a Shop4Me item that has been purchased, you will be responsible for all return shipping charges of $5 and not covered by the vendor’s return. We cannot refuse delivery of any unwanted package. Any refund made by the vendor will be applied to your Account at the time it is received by us.
  • Shop4Me items are not sold to you by us. Our role is acting as your proxy to purchase items which you specify on your behalf. Shop4Me items are sold to you by the vendor of your choice.
  • We do not process any rebates or cash back offered by the merchants or sellers in any form to you. All product or item warranty issues must be taken up directly with the merchant.
  • We provide no guarantee or warranty of any kind for any Shop4Me item. We will not be responsible under any circumstances for damage prior to arrival to our Warehouse, incorrect items, items in condition not described by the vendor, items lost before delivery to our Facilities, or any other issue related to the condition, characteristics or delivery to our Warehouse of a Shop4Me item.
  • You agree that, in the event that you initiate a payment dispute or chargeback action against payment method used to fund Shop4Me purchases, you cede ownership of any such Shop4Me item to us, and your Account is subject to restricted access until the issue can be resolved.
  • By using our Services, you agree to be bound by our policies regarding refunds, insurance and claim for compensation. Claims for compensation that fall outside our Terms and Conditions will be denied. You agree not to file a chargeback or other payment dispute for compensation not covered by our Terms and Conditions. In the event that a chargeback or other payment dispute is filed, your Account will be closed and we will not provide future Services to you. 
ELISE (Exaira Live Shopping Experience)
  • ELISE is an-added value Shop4Me service for personal shopping requests from physical stores in the USA such as outlets and brick-and-mortar stores.
  • All Shop4Me service terms and service rates are also applicable to ELISE visit requests.
  • There will be a store visit fee starting at $15.00 for the first hour for all store locations within Ankeny, Iowa and Altoona, Iowa. Additional shopping time will be billed at $12.00 per hour. The store visit fee for other locations shall start at $30.00 per request for the first hour and additional shopping time will be billed at $15.00 per hour. This excludes rental car and gas costs from Iowa to the requested location.
  • An appointment is required for all ELISE requests. This can be made via Shop4Me request form in Exaira Shippin’ Portal. 
Change Order
  • Once a Shop4Me order has been processed, we may not be able to cancel it with the websites or seller. Please refer to the seller’s website for individual cancellation policies. 
  • Changes cannot be made once a Shop4Me order is successfully processed. If we are able to cancel the order, there may be a cancellation fee. If you decide you do not want to receive the order, please notify the Exaira representative to have the order returned when it arrives in the US. You are responsible for all return shipping fees. 
Change Order
  • Once a Shop4Me order has been processed, we may not be able to cancel it with the websites or seller. Please refer to the seller’s website for individual cancellation policies. 
  • Changes cannot be made once a Shop4Me order is successfully processed. If we are able to cancel the order, there may be a cancellation fee. If you decide you do not want to receive the order, please notify the Exaira representative to have the order returned when it arrives in the US. You are responsible for all return shipping fees. 


Prohibited Items 

By registering for our Services, you agree not to use our Service to store or ship any prohibited items. Some items cannot be legally exported from the US and legally imported into Malaysia due to Customs laws, air and sea transport restrictions.

Prohibited items include, but not limited to, the following;

  • Guns and explosives, including parts, ammunition, and imitations. Example: rifles, pistols, gun holsters, scopes, mounts, stocks, barrels, grips, rings, magazines, reloading presses and press kits, any other materials or equipment used for making guns or ammunition, dynamite, firecrackers, replica guns, toy guns, BB guns, paintball guns, etc
  • Weapons and weapon parts. Example: swords, axes, bayonets, knives, bows and arrows.
  • Alcohol, tobacco, prescription drugs, any illicit or controlled substance or paraphernalia. Example: narcotics, psychotropic substances, cigarettes, cigars, pipes, hookah, hookah accessories, rolling paper, liquors, beer, wine, any equipment or materials used for making alcohol and tobacco products.
  • E-cigarettes, vaporizers, any related parts or paraphernalia. Example: vape pens, vape kits, box mods, vape juices, e-liquids, liquid flavors, coils and wires.
  • Nail polish, paints & other flammables
  • Lithium metal batteries
  • Loose Lithium-ion batteries may only ship to certain countries (see Restricted Items section) Examples: power banks, phone cases with built-in batteries, spare batteries for consumer electronics
  • Flammable and combustible substances of any kind. Example: paint, nail polish, gasoline, other fuels, matches, lighters, fire-starter kits, used tools or car parts that contain fuel fumes
  • Pressurized substances. Example: spray deodorant, hair spray, spray paint, or any other aerosols.
  • All substances in powdered form
  • Chemical, corrosive, radioactive, and toxic substances of any kind. Example: pesticide, herbicide, poison, acid, hazardous waste.
  • Animals, animal organs or substances.
  • Human organs and/or substances, and blood and blood parts.
  • Perishable items.
  • Plants of any kind and in any form, including seeds
  • Precious stones of any kind, except for jewelry
  • Drones or drone parts of any kind.
  • Banknotes, securities, traveler’s checks, currency, cash equivalents of any kind
  • Materials of a pornographic nature, or intended to spread hate propaganda
  • Any item prohibited by the carrier company.
  • Copyright infringing materials.
  • Any item prohibited by any law, regulation, state, or local government.
  • Any other item that we, at our discretion, believe to be potentially dangerous, hazardous, or illegal.

In case of customers insisting on getting the prohibited items shipped to Malaysia, customer shall provide the relevant permits to Exaira. Such shipment may also require a specialized packaging to comply with transport requirement. If there’s no action received within 30 days of package arrival at US warehouse, the package will be returned to Sender or Merchant.

Restricted Items

The following items can be shipped only under specific conditions and may require special fees, permits, and procedures:

  • Products under the cosmetics category can be shipped only with special packaging and will require additional fees. Example: Perfumes, body wash, soap, lotion, deodorant, body mists, shampoo, compact powder, lipsticks, blusher, eyeshadow and many more. A maximum of two (2) items quantity is allowed in a shipment for import into Malaysia. For large quantities, a special import permit must be obtained from the National Pharmaceutical Regulatory Agency (NPRA) prior to the import.
  • Devices with Lithium-ion or Lithium-metal batteries can be shipped only if the battery is installed inside the device or packed with the device in its original manufacturer packaging. We will not combine or pack devices with batteries that have been purchased and received separately.
  • Loose lithium-ion batteries and power banks may only be shipped with additional fees
  • Smartphones and tablet devices must have an import permit, additional permit application fees will be required
  • Jewelry and watches can be shipped only if their value does not exceed $1,000
  • Vehicles and motorcycle parts must have an import permit, additional permit application fees will be required 
  • Materials of erotic nature are strictly prohibited in Malaysia.
Risky Items

The following items can be shipped only under your own responsibility. Risky items are uninsurable. Exaira will not be responsible for any financial loss resulting from damage to these items in transit:

  • Eyeshadows and eyeshadow palettes.
  • Any items that can be damaged as a result of temperature fluctuations.
  • Containers with oil.
  • Extremely fragile items. Example: glass containers, light fixtures and light bulbs, kitchenware, sculptures.
  • If we receive any prohibited items on your behalf, we will inform you of the situation immediately. You will have a period of five business days to remove the item from our warehouse using a supported method, including returning the item to the original point of sale or other address within the United States. After the expiration of this five-day period, any items will be considered abandoned and will be disposed of.
  • Any prohibited items which cannot be shipped within the United States due to carrier restrictions or local laws will be disposed of immediately. Exaira are not liable for financial damages resulting from such disposal.


  • You must acknowledge and agree that our Services do not include Customs or taxes (except where clearly stated). We may pay any and all Customs, duties, tariffs, taxes, or other charges or fees of any nature relating to your shipment on your behalf based on the bill that we receive from the carriers or the Royal Malaysian Customs Department (RMC) due to our nature of business, however, you are solely responsible for the payment. All Customs and taxes related payments will then be billed to your Account. We reserve the right to hold your packages until you have fully paid any and all Customs and taxes related payments.
  • You are responsible for determining and following the regulations for your shipments, including all Customs requirements. Exaira does not guarantee delivery of packages that do not comply with U.S. export regulations or Malaysia import regulations.
  • You are responsible for ensuring that the values and description are complete and accurate before shipping your items. You must provide a Customs description and Customs value for each item in your outbound shipment. We will not be responsible for delays, penalties or damages of your packages caused by inaccurate Customs declarations.
  • In cases where packages are returned to us due to issues related to Customs documentation or import regulations, duties or taxes, you will be responsible for call return shipping charges. If we are billed for such charges by the carrier, we will apply the charges to your account.
  • Your packages are subject to inspection by RMC authorities and United States export authorities. You agree that you are solely responsible for the accuracy of Customs documentation for your packages, and you are solely responsible for adherence to all applicable laws of the United States and Malaysia jurisdiction.


  • You agree that in Exaira’s sole discretion, may terminate your access to any of the Services, and/or discard, remove or modify any content within the Services, for any reason, including, without limitation, for lack of use or if Exaira believes that you have violated or acted inconsistently with the letter or spirit of this Agreement.
  • You agree that any termination of your access to our Services may be affected without prior notice, and acknowledge and agree that Exaira may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Services.
  • If you use the Site in violation of this Agreement, Exaira may in its sole discretion, retain all data collected from your use of the Site.
  • You agree that Exaira shall not be liable to you or any third party for the termination or discontinuation of your access to the Site and the Services, or collection of information notwithstanding in the case of your violation of this Agreement, even if advised of a claim for damages.
  • If Exaira terminates your license to access the Services, your obligations under this Agreement, including, without limitation, your obligation to indemnify and hold Exaira harmless and your agreement that any claims you have against Exaira will be barred after one year from the date they accrue, will survive such termination.
  • You can cancel your account at any time by contacting us. We can cancel your Account or otherwise refuse the Services to you at any time for any reason (including repeat infringement).

By choosing to use Exaira.com, you agree to indemnity Exaira, its teams, officers, agents, partners and employees from any and all claims or damage, including reasonable attorney’s fees, made by third parties due to or arising out of 1) content you choose to submit, post or transmit through the Site; 2) your use of or connection to ExairaShippin.com; 3) your violation of the User Agreement; or 4) your violation of any rights of another.

Disclaimer of Warranties