PRICING & FEES
We listed the pricing and fees for our most commonly used services
Estimate shipping costs
Air
Sea
Shop US stores and save BIG with tax-free address
- No membership fees
- Zero sales-tax address
- Free consolidation
- Shopping assistance
- Free storage up to 60 days
- Customs clearance assistance
Economy
SHIP VIA AIR
8 - 14
business days
Shipping Rate
US$ 6.50
per pound (lbs)
+
Base Charge
US$ 11.90
Actual or Volumetric Weight
Min. 1 lbs
Standard
SHIP VIA AIR
5 - 7
business days
Shipping Rate
US$ 6.50
per pound (lbs)
+
Base Charge
US$ 39.90
Actual or Volumetric Weight
Min. 10 lbs
Super Saver
SHIP VIA SEA
10 - 12
weeks
Shipping Rate
US$ 12.50
per cubic foot (cft)
+
Base Charge
US$ 2.90
Actual
Volume
Min. 1.5 cft
Back For Good
Back For Good
Only for Malaysian students/expats in the USA
SHIP VIA SEA
10 - 12
weeks
Shipping Rate
US$ 11.00*
per cubic foot (cft)
+
Base Charge
US$ 3.90
Actual
Volume
Min. 5 cft
More Info
- Business days do not include Saturday, Sunday, and public holidays both in Malaysia & the USA.
- We ship via air every week (Friday) and ship via sea every two months (Feb, Apr, Jun, Aug, Oct & Dec).
- The shipping charges exclude any exception surcharges and taxes & duties, if applicable. However, we will assist you to clear the Customs clearance on your behalf at no extra charge.
Economy & Express Plans
- Minimum chargeable weight for air shipping is 1.0 lb (1.0 lb = 0.455 kg).
- Shipment with an actual weight less than 1.0 lb will be rounded up as 1.0 lb.
- The Economy & Express plan costs is based on the actual weight or volumetric weight of a shipment, whichever is higher.
- The cut-off day for weekly shipment is on Wednesday. All packages must arrive at our facility on or before Wednesday if they have to be shipped in the same week.
Super Saver Plan
- This plan is suitable for large quantities or heavy items.
- Minimum chargeable volume for sea shipping is 1.5 cft (1.0 cft = 0.0283 cbm).
- Shipment with an actual volume of less than 1.5 cft will be rounded up as 1.5 cft.
- The cut-off date for sea shipping is on the 20th every two months as shown above. All packages must arrive at our facility on or before 20th if they have to join the same month shipping trip.
Back For Good Plan
- This plan is specifically for students or expatriates who live in the US and wanted to ship their personal belongings to Malaysia.
- The shown shipping rate* is for standard boxes (Heavy Duty Lowe’s boxes). The regular rate for non-standard boxes is $12.50/cft.
- Minimum chargeable volume for this sea shipping plan is 5 cft (1.0 cft = 0.0283 cbm).
- Shipment with an actual volume of less than 5 cft will be rounded up as 5 cft.
- The Back For Good plan cost is based on the actual volume of a shipment.
- The full Terms & Conditions for this plan are available on our portal. Sign up now to learn more.
Special Services Pricing & Fees
Registration & Membership Fee
FREE
It is free to sign up for all global online shoppers like you. You are not required to pay any membership, subscription fees upfront and hidden charges.
Tax-Free US Address
FREE
You'll get a tax-free US address when register an account with us and you may shop US online stores without any sales tax added to your shopping.
Consolidation & Multi Package Shipment
FREE
You'll save a lot when you combine or consolidate several packages or purchases into a single shipment to reduce the international shipping costs.
Up to 60 Days Storage
FREE
Free storage up to 60 days for sea shipping & only 30 days for air shipping. There will be an extra charge for packages that exceed 30/60 days.
Customs Clearance Assistance
FREE
We will assist you with Customs clearance processes, including Customs declaration, import permits, and Customs duty & taxes payments.
Chat Support & Customer Service
FREE
Providing an excellent customer experience and friendly support has always been our top priority. Feel free to contact us via WhatsApp, chat or email.
Processing Fee
$2.00/package
We charge a fee for each package as a receiving fee that includes free photos of your package and inside of the package.
Additional Photos
$5.00/package
You can order additional photos where you can request detailed photos of your items or the package.
Package Inspection
$5.00/package
We inspect your package and the items inside just to be sure there is no defective or broken item.
Repacking
$5.00/final box + $1.00/package
We combine your packages or purchases into one bigger box with proper packaging and paddings.
Package Returns
$3.00/package + shipping
If you received a wrong order, damaged items or not as you expected, we can help you return your items to the merchant.
Special Requests
$5.00/requests
A special request can cover anything from additional packing to filling out your Customs declaration.
Gift Wrapping
$6.00/package
You can request us to gift wrap your package or items for your loved ones.
Power-On Testing
$5.00/package
We can do power-on testing to ensure your items are working perfectly if you're worried about your electronic purchases.
Mediation Service
$5.00/request
We offer you a mediation service when you have trouble contacting merchants or sellers in the US.
Shop4Me
6.0% of total purchase (or 10% on selected websites)
We can purchase items on your behalf when the stores don't accept or reject your payment. The minimum fee is $10.
Live Shopping
$20.00/store + $15.00/hour
We offer you live shopping at the US brick-and-mortar stores such as malls or outlet stores. Shop4Me fee applies.
Pickup Service
$20.00/store
We can arrange for your orders or purchases to be picked up at nearby stores. Subject to Terms & Conditions.
Extra Packing Material
$4.00/package
For extra protection, additional protective packaging material will be added to your packages.
Fragile Stickers
$1.00/box
Fragile stickers will be applied to your box and they will be handled with care during shipping.
Bubble Wrap One Item
$1.00/item
We can bubble wrap an item or all items inside one incoming package for additional protection. Max. $5 per package.
Plastic Wrap Outside Box
$3.00/box
We will wrap your entire box or package in stretch wrap for extra protection.
Shipping Insurance
$3.50 per $100 value
This fee is to insure your package in case of damage or theft in-transit up to the declared value of your package.
Shipment Cancellation
$5.00/shipment
Once your shipment is prepared and ready to be shipped, you will be charged $5 if you cancel the shipment.
Overweight Packages*
Starting $10/package
Overweight packages will have a surcharge fee of $10 for packages 30 lbs and over.
Oversized Packages
Starting $110/package
Any packages that exceed 48 inches will be charged an additional $50 for the oversize charge.
Additional Storage
$1.00/package/day
You will be charged for additional storage fee if you exceed the duration of the free storage.
Special Handling Batteries
$5.00/package
A special handling and paperwork is required for items containing lithium ion battery.
Special Handling Perfumes*
$20.00/package
We will charge for handling and paperwork when exporting perfumes that include bubble wrap for extra protection.
Special Handling Dangerous Goods*
$25.00/package
There is a surcharge for handling with proper packaging and completing paperwork for dangerous goods.
*Only for Economy & Express plans. Refer below for Super Saver & Back For Good plans.
Super Saver Plan
Handling Fee
$3.00/box
This handling fee is only for box or package that will be shipped as it is.
Self-Pickup at Port Klang Warehouse
FREE
There will be no extra charge when you self-pickup your boxes at the Port Klang warehouse.
Storage at Port Klang Warehouse
FREE 15 Days
You are allowed to store your boxes for 15 days at the Port Klang warehouse for free without any additional fee.
Home Delivery (Peninsular Malaysia)
Starting $7.00/box
We can deliver your boxes to your home at an additional cost up to $9.50/box for outside Klang Valley & N. Sembilan.
Home Delivery (Sabah & Sarawak)
RM350/cbm
We are able to deliver your boxes to Sabah & Sarawak at an additional cost. 1 cbm = 35 cft.
Overweight Boxes
$4.50/cft for every 25 lbs
A box that exceeds a weight of 50 lbs, a surcharge of $4.50/cft will be charged for every 25 lbs.
Oversized Packages
Starting $50/package
Any packages that exceed 48 inches will be charged an additional $50 for the oversize charge.
Back For Good Plan
Handling Fee
$5.00/box
This handling fee does include the processing fee.
Fragile Stickers
$1.00/box
Fragile stickers will be applied to your box and they will be handled with care during shipping.​
Plastic Wrap Outside Box
$3.00/box
We will wrap your entire box or package in stretch wrap for extra protection.
Box Drop Off
FREE
It is completely free when you drop off your boxes at our facility in Ankeny, Iowa
Pickup in Ames & Des Moines Area
$15.00/box
There will be an additional charge when we pickup your boxes in Ames & Des Moines area.
Courier Pickup
Starting $35/box
We can arrange a courier pickup at your location or address.
Pickup Service
Starting $320/address
We can pickup your boxes at your location or address
Overweight Boxes
$4.50/cft for every 25 lbs
A box that exceeds a weight of 50 lbs, a surcharge of $4.50/cft will be charged for every 25 lbs.
Self-Pickup at Port Klang Warehouse
FREE
There will be no extra charge when you self-pickup your boxes at the Port Klang warehouse.
Storage at Port Klang Warehouse
FREE 15 Days
You are allowed to store your boxes for 15 days at the Port Klang warehouse for free without any additional fee.
Home Delivery (Peninsular Malaysia)
Starting $7.00/box
We can deliver your boxes to your home at an additional cost up to $9.50/box for outside Klang Valley & N. Sembilan.