How can we help you?

Exaira is a package and freight forwarder that can assist you with shopping & shipping solutions from the USA to global shoppers all around the world. Our mission is to serve our global customers with the most affordable, fast, and reliable package and freight forwarding services.

Simply follow these steps to shop & ship from the USA:

  • Step 1: Sign up & get your US address
  • Step 2: Shop at your favorite US stores
  • Step 3: Send your purchases to our facility
  • Step 4: Ship your packages to your address
  • Step 5: Sit back and relax until you receive your packages

To learn more, go to How It Works page.

Yes, you are required to sign up or register on our website before using our services or the US address.

Simply click the Sign Up button on the top right-hand corner as shown. You will be redirected to the Sign Up page and key in all the required information.

No, there is no sign up, registration, or setup fee, no subscription or monthly payments, and also no credit card required at sign up.

Your password must

  • at least 8 characters long
  • contain a lowercase letter
  • contain an uppercase letter
  • contain a number or special character

This could be because of several reasons:

  • You did not provide a valid email address.
  • Your password did not meet the minimum requirement.
  • The "Confirm Password" did not match with the password that you've entered.
  • You did not toggle "I accept the Terms & Condition".

Please check your spam inbox in case the verification email may have been sent there. If you're still having this issue after 4 hours, even after you have checked the spam inbox, kindly contact us for further steps.

Click the Login button on the top right-hand corner. You will be redirected to the Login page.

For tablet and mobile view, click the ≡ button and click the Login button as shown.

You can reset your password by clicking "Forgot password?" on the Login page. Enter your email address and click "Reset Password" button. You will receive an email from us to reset your password and simply follow the steps.

This will happen if you enter the wrong email address or your password or both. There is also a possibility the reCAPTCHA marked you as a bot. If the reCAPTCHA error message appears, kindly close the browser and go to the login page again.

If this keeps happening, even if you entered the right information, please let us know immediately.

Still need help?

Contact Us



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