HOW TO SHIP WITH US
Follow these easy steps to shop online & ship to your doorstep
You shop on your own
5 Simple Steps
Simply complete our simple online registration. All you need is just your personal information and email address.
Once you have completed the registration, verify your email address and then login. From the Dashboard, click View US Address button to get the US address.
You will be given a unique Exaira ID which is the identification of you and your packages during the shipping progress.
You also will be joining The Exaira Club membership automatically when signing up and it's completely free. Upon registration, you will get free 600 Purple Stars.
Please check the spam or junk email folder if you haven't received the verification email. Contact us if you still haven't received the email verification after 4 hours.
Shop your favorite brands and products from multiple US online stores such as Amazon, Walmart, Target and many more (click Suggested Stores to learn more). You may find many great deals especially during holiday seasons.
When shopping, use the US shipping address at checkout by entering the address in the shipping information section.
Once you have placed the order or after you have received the tracking number, login to your Exaira account and submit an Expected Packages to notify us of your incoming packages to our facility.
If any stores do not accept your credit card or you have trouble to shop physically at the US stores, use our Shop4Me or Live Shopping service.Suggested StoresStep 2
We will notify you when we received your packages at our facility. Please allow us to check in your packages within 2 business days. If not, please contact us.
After your packages have been checked in to your account, you are able to see the package ID, weight, measurements, content details, and label & content photos of your packages.
Once you're ready to ship your packages and consolidate them to save up to 80% shipping cost, go to My Packages > Incoming page on your Exaira account and tell us how can we pack and consolidate your packages.
We also offer additional services such as package inspection, additional photos, power-on testing, extra packing material, bubble or plastic wrap and many more.View PricingStep 3
You will be notified when your packages have been packed and ready to be shipped. Next, you may complete the payment after you have created the Ship Request.
After your payment is completed, we will start shipping your packages via air to your address at the end of the week. However, we will start shipping your packages via sea roughly 14 days after the cut-off date. Our team will keep you updated if there are changes with the time and dates.
Once your packages leave our facility, they will be delivered as soon as 5-7 business days (Standard Plan) or 8-14 business days (Economy Plan). However, your packages will be delivered in 10-14 weeks if they are shipped via Super Saver Plan or Back For Good Plan.View Shipping PlanStep 4
Worry not, our support continues until your packages arrived at your doorstep on time and in great condition. Our team will handle the regulatory document preparation and the Customs clearance process. All you need to do is just sit back and relax until you receive your items.
Repeat steps 2-4 as many times as you like. We love getting the packages and making this forwarding services available to you as much as you do!Step 5
We shop on your behalf
3 Simple Steps
Once you signed up and verified your email, login to your Exaira account. From the Dashboard, click Shop4Me to submit your Shop4Me request.
Shop4Me service is a service that is designed to assist you to shop at the US online and/or physical stores, especially when you have trouble ordering online (i.e. your credit card is not supported in the US) or you need to purchase physically at the mall or outlet stores.
If you have no idea what or where to buy your favorite or wishlist items, click the Suggested Stores button below to explore more on the US stores.Suggested StoresStep 1
When you submitted the Shop4Me request, it is imperative to pay the deposit (or full payment) of RM200 or 50% of the total purchase, whichever is higher. You can pay the deposit by clicking the Pay Deposit button after you have placed the request.
Once we receive the deposit payment, we will review and do a quick survey where to buy the requested items. When the price, availability and variants such as sizes, colors are confirmed, we will purchase the items. We will keep you posted if there are changes with the purchase.Step 2
We will let you know when the items arrive at our facility. We will then ship your requested items after we receive the full payment.
Once your packages leave our facility, they will be delivered as soon as 5-7 business days (Standard Plan) or 8-14 business days (Economy Plan). However, your packages will be delivered in 10-14 weeks if they are shipped via Super Saver Plan.
Our support continues until your packages arrived at your doorstep on time and in great condition.Step 3