What should I do if the items inside the package is broken?
No worries, we can assist you to return the items or packages back to the merchant or seller to issue a refund or exchange. Here are the steps:
- Login to your account
- Go to My Packages > Incoming
- Select “Return to sender” under Special Request
- Click “Pack Now”
- We will be notified and let you know the next steps to return the packages
You’re welcome to contact our customer service agent prior to notifying our team about the return process.