Will Exaira open my package?

Yes. We open every package when it arrives at our facility. Our trained package handlers carefully review your purchases to ensure they are legal for export from the USA. It is a best practice to request a package inspection to ensure the items that you purchased are in great condition and were not broken during shipping.

However, if you do not allow us to open and/or inspect your package, please let us know immediately after you made the purchase. You will not be charged for the processing fee, if only you tell us before the packages arrive at our facility. You will still be charged if the packages have been checked in and assigned to your account.

Do you still have questions? Contact us!

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