FAQ

What should I do if the items inside the package is broken?

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How do I request to repack or consolidate my packages?

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What is in My Packages?

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How do I use the US address on the merchant or seller’s website?

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How do I know if a retailer can ship to my U.S. address?

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Can I start using Exaira address right away?

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What U.S. address will be provided?

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Where do I find my Exaira address?

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Why is my login information not working?

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What if I forgot my password?

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